FAQ
Our filter sticks can include different flavored capsules based on customer requirements to enhance aroma, reduce throat irritation, and improve the smoking-replacement experience. The structure is a round cotton rod that improves the overall taste.
Our capsule essence extraction technology is suitable for all types of tobacco products and compatible with various cigarette and flavor-enhancement scenarios.
Filter length ranges from 80–150 mm, diameter 5.0–8.0 mm. We can customize length, diameter, and capsule flavors based on customer needs.
MOQ: 20-foot container: shipped in 3 days; 40-foot container: shipped in 8 days.
We offer various flavors such as strawberry and banana, and can expand based on customer needs.
Yes, capsule flavors and aromas can be fully customized, including mint and fruit types.
Our production follows international quality standards. We implement rigorous quality control throughout the manufacturing process including dimensional accuracy checks, suction resistance testing, firmness testing, capsule crush force and leak testing, and visual inspection. We are committed to continuous improvement and industry best practices.
Yes, we provide free samples for qualified buyers to evaluate our quality before placing bulk orders. Samples typically ship within 3-5 business days. For new product development or custom specifications, we also offer prototyping services to ensure the filter rod meets your exact production requirements.
We manufacture 7 types of cigarette filter rods: mono acetate, dual, capsule, flavored, recessed, inner shaped (tube), and outer shaped filter rods. Each type is available in king size, slim, and super slim formats with customizable length, diameter, and suction resistance.
Mono acetate filters are single-segment filters made from cellulose acetate tow — the most widely used filter type globally. Dual filters combine two segments (e.g., acetate + activated carbon) for enhanced filtration of 40-55% tar/nicotine reduction compared to 30-40% for mono. Dual filters cost 20-40% more but allow premium brand positioning.
Our factory is located in Tunas Industrial Estate (Bizpark), Batam, Indonesia — within the Batam Free Trade Zone. Batam is just 20 km (45 minutes by ferry) from Singapore, giving us direct access to global shipping networks.
The Batam FTZ offers zero export duties on manufactured goods, zero import duties on raw materials and machinery, simplified customs procedures, and no VAT within the zone. For ASEAN buyers, AFTA provides 0% import tariffs. RCEP members (China, Japan, Korea, Australia) also enjoy reduced tariff rates.
We export to customers across Southeast Asia (Vietnam, Philippines, Cambodia, Malaysia), South Asia (Pakistan, Bangladesh, India), the Middle East (UAE, Jordan), Africa (South Africa, Kenya, Nigeria), and Eastern Europe. Our Batam location provides efficient shipping routes to all major global ports.
Typical sea freight costs from Batam per 20ft container: ASEAN ports -, South Asia -,500, Middle East ,200-,000, Europe ,500-,500, Africa ,800-,000. For smaller orders, LCL (Less than Container Load) shipping is available. We offer FOB, CIF, and DDP terms.
We accept T/T (wire transfer) — typically 30% deposit + 70% before shipment for standard orders. Letter of Credit (L/C) is accepted for large orders. PayPal is available for small sample orders. Payment terms are negotiable for repeat customers.
Step 1: Send us your specifications (filter type, dimensions, quantity). Step 2: Receive a quotation within 24-48 hours. Step 3: Request free samples to test on your production line. Step 4: Confirm order and arrange payment. Step 5: Production (10-15 working days). Step 6: Shipping with full documentation.
Yes, we offer full private label and OEM manufacturing services. You can customize the filter rod specifications, branding, and packaging to match your brand requirements. Our low MOQ of 4,000 pieces makes it easy to start your own branded filter rod line.
Standard mono acetate and dual filter rods have a shelf life of 12-24 months when stored in a cool, dry environment. Flavored and capsule filter rods are vacuum-packed to preserve flavor and have a recommended shelf life of 6-12 months. Proper storage conditions are important for maintaining quality.
Compared to Chinese suppliers, ITS Filter Rod offers: competitive or lower pricing (- vs .90-.50 per 1,000 pcs from China), lower MOQ (4,000 pcs vs 10,000-50,000), zero export duties from Batam FTZ, faster shipping to ASEAN/South Asia markets, multilingual customer service in 7 languages, and free samples before commitment.
Email: marketing@itsfilterrod.com | WhatsApp: +62 821-1258-8168 | Phone: +62 778 5508045 | Website: www.itsfilterrod.com. Our team responds within 24 hours and communicates in English, Chinese, Indonesian, Vietnamese, Malay, Japanese, and Korean.